Return and Refund Policy
At Optics D’Medson, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, we have outlined our return and refund process below to help you through the process.
1. Return Policy
You may return products within 7 days of receiving them, provided the following conditions are met:
- The product is unused, in its original packaging, and includes all accessories and documentation.
- The product is not a custom-made or prescription-based product, unless defective.
- You must provide a valid receipt or proof of purchase.
Custom-made or prescription-based products are non-returnable unless they are defective or damaged during delivery.
2. Refund Policy
Once we have received and inspected the returned product, we will process your refund. Refunds will be issued to the original payment method within 14 business days.
Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective product). Please allow additional time for processing during peak seasons or holidays.
3. Defective or Incorrect Products
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
To report a defective or incorrect product, please contact our customer support team using the contact information provided below.
4. How to Return a Product
To initiate a return, please follow these steps:
- Contact us within 7 days of receiving the product via email or phone.
- Provide your order number, a description of the product, and the reason for the return.
- Once approved, we will send you return instructions and a return shipping label if necessary.
- Ship the product back in its original packaging. We recommend using a trackable shipping service for your return.
5. Contact Information
If you have any questions or need assistance with a return or refund, please feel free to contact us:
Optics D’Medson
Address: No 5/G, Shan Arcade, Barkat Market, Garden Town, Lahore
Phone: 0335-6664557
Email: info@Optics-dmedson.pk
Website: https://optics-dmedson.pk