Terms and Conditions
Welcome to Optics D’Medson! These Terms and Conditions (“Terms”) govern your use of our website, https://optics-dmedson.pk, and the services provided by our physical store located at No 5/G, Shan Arcade, Barkat Market, Garden Town, Lahore. By accessing or using our website or services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By visiting our website or purchasing products/services from us, you confirm that:
- You are at least 18 years old or have the legal capacity to enter into a binding agreement.
- You agree to abide by these Terms and all applicable laws and regulations.
- If you do not agree with any part of these Terms, you must refrain from using our website or services.
2. Use of Website
2.1 Permitted Use
You may use our website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations.
- Use our website in a way that disrupts, damages, or impairs its functionality.
- Attempt to gain unauthorized access to our systems or data.
- Engage in any fraudulent or malicious activity.
2.2 Intellectual Property
All content on this website, including text, images, logos, trademarks, and designs, is the property of Optics D’Medson and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
3. Products and Services
3.1 Product Information
We strive to provide accurate and up-to-date information about our products and services. However, we do not guarantee that:
- All product descriptions, prices, or availability are error-free.
- Images of products on the website will exactly match the physical items.
3.2 Pricing
All prices listed on our website are in Pakistani Rupees (PKR) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Any pricing errors will be corrected before processing your order.
3.3 Prescription Requirements
For prescription-based products (e.g., eyeglasses, contact lenses), you must provide a valid prescription from a licensed eye care professional. We are not responsible for any issues arising from incorrect or outdated prescriptions.
4. Orders and Payments
4.1 Order Confirmation
Once you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order; it serves as acknowledgment that we have received your request. Your order will be processed once payment is confirmed.
4.2 Payment Methods
We accept payments through the following methods:
- Cash on Delivery (COD)
- Online payment via credit/debit cards or bank transfers
All transactions are subject to verification and approval.
4.3 Cancellation
You may cancel your order before it has been shipped. Once shipped, cancellations will be subject to our Return and Refund Policy.
5. Shipping and Delivery
5.1 Delivery Areas
We deliver products within Lahore and other major cities in Pakistan. Delivery times may vary depending on your location and product availability.
5.2 Shipping Costs
Shipping costs, if applicable, will be clearly stated during checkout. Free shipping may be offered for certain orders or promotions.
5.3 Delivery Issues
If you experience any issues with your delivery (e.g., delays, damaged goods), please contact us immediately at Phone Number: 0335-6664557 or email us at info@Optics-dmedson.pk.
6. Returns and Refunds
6.1 Return Policy
You may return products within 7 days of receiving them, provided they are unused, in their original packaging, and accompanied by a valid receipt. Custom-made or prescription-based products are non-returnable unless defective.
6.2 Refunds
Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item. Shipping charges are non-refundable unless the return is due to our error.
6.3 Defective Products
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website or services, you consent to the practices outlined in our Privacy Policy. For more details, please visit our Privacy Policy page.
8. Limitation of Liability
To the fullest extent permitted by law:
- Optics D’Medson is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- We are not responsible for delays or failures caused by circumstances beyond our control (e.g., natural disasters, strikes, pandemics).
9. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of our website/services shall be resolved exclusively in the courts of Lahore, Pakistan.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Optics D’Medson
Address: No 5/G, Shan Arcade, Barkat Market, Garden Town, Lahore
Phone: 0335-6664557
Email: info@Optics-dmedson.pk
Website: https://optics-dmedson.pk