Return & Refund Policy
We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 7 days of delivery.
Return Period
You can request a return or exchange within 7 days of receiving your order.
To qualify, the product must be:
- Unused and in its original condition
- In the original packaging
- Returned with all original tags, accessories, and included items
Eligible Returns
We accept returns or exchanges for:
- Damaged products
- Defective products
- Incorrect products sent by us
- Products that meet our return conditions
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can arrange the appropriate solution.
Contact Lenses
For hygiene and safety reasons, opened or unsealed contact lenses cannot be returned or exchanged.
Contact lenses must remain unopened, unused, and in their original sealed packaging to qualify for a return.
Change of Mind
We do not accept returns or refunds simply because you changed your mind, no longer want the product, or do not like your purchase.
Prescription Orders
Customers are responsible for providing accurate prescription information when placing an order.
If incorrect prescription information is provided by the customer, the order may not qualify for a return or refund.
Return Shipping
For products that are damaged, defective, or incorrectly sent by us, we will cover the return shipping cost.
For other eligible returns, return shipping arrangements may be the customer’s responsibility.
Refunds
Once your returned product has been received and inspected, we will confirm whether the return qualifies for a refund.
Approved refunds are processed manually by our team.
Depending on the order and payment method, refunds may be provided through:
- Easypaisa
- JazzCash
- Cash on Delivery arrangements
Please allow up to 7 days for the refund to be processed after the return has been approved.
Exchanges
We offer both refunds and exchanges for eligible products.
If you prefer an exchange instead of a refund, let us know when submitting your return request.
Exchange availability depends on the availability of the requested replacement product.
Sale & Discounted Products
Sale, promotional, and discounted products are eligible for returns and exchanges, provided they meet the conditions outlined in this policy.
How to Request a Return
To request a return or exchange, contact us within 7 days of delivery through:
- Physical store
Please provide your order details and explain the reason for your return. For damaged or defective products, we may request photographs or other information to help us assess the issue.
Important Note
Products returned without meeting the required conditions may not qualify for a refund or exchange.
We reserve the right to inspect returned products before approving a return, refund, or exchange.
Pakistan Delivery
Our return, refund, and exchange policy applies to orders delivered within Pakistan.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our team through WhatsApp or visit our physical store.